Empathy is the foundation of the design process, and the empathy mapping is the processes of put together observations, and engagement, with the user and draw out unexpected insights.
Approximately 90 minutes, depending of the number of participants and groups.
Svava will guide you and your team through each step.
With Svava you use your phone for taking notes, ranking. For best result you need a shared screen, like a projector or TV. But no additional materials such as sharpies, post-its and flipcharts are required.