Journey Map Workshop Template

Journey Map

Journey Map


Journey mapping means compile observations and engagement with the user to describe the users process through an experience.


  • Developing empathy and a deep understanding of the users.


Approximately 100 minutes, 5-20 participants.

Outcome to expect from your Journey Map Workshop

  • Journey Map
  • Workshop Statistics

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The process of Journey Map Workshop

Svava will guide you and your team through each step.

  • 1. Greetings and Introduction 10 min
  • 2. Optional: Divide participants into groups 5 min
  • 3. Populate journey steps 30 min
  • 4. Present journey steps 25 min
  • 5. Adjust journey steps 10 min
  • 6. Evaluate workshop 5 min
  • 7. End Workshop 5 min


With Svava you use your phone for taking notes, ranking. For best result you need a shared screen, like a projector or TV. But no additional materials such as sharpies, post-its and flipcharts are required.

Journey Map Workshop

is included in

Design Thinking Pack

Design Thinking is a human-centered and iterative design process used for ideation and development. It is especially useful when you are solving problems that are uncertain or even unknown. This premium template pack from Svava helps you with: Ideation, Empathy Map .

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